Shipping and Returns

Shipping times and costs

Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.

Upon delivery of the products to the carrier, a shipping confirmation email will be sent to the user.

In the event of delivery impediments due to force majeure or in the event of additional delivery costs due to address changes or special reasons (e.g. limited traffic zones, inability of dedicated vehicles to access, upper floors), Tonin Casa will contact the user via e-mail to inform them of the delay in delivery times or any additional costs. Tonin Casa shall not be held liable in any way for any delays due to third-party actions and/or force majeure.

In the event of non-delivery due to the recipient's absence at the specified address, the courier will leave a card to certify the delivery attempt. The card will contain the information that the user will need to contact the courier and arrange an appointment for a second delivery attempt. After two "failed" delivery attempts, the package will be held in storage and Tonin Casa's Customer Service will contact the user to release the package and ensure that delivery takes place as soon as possible. If this attempt is also unsuccessful, the purchased product will be returned to Tonin Casa. After thirty days from the date on which the product was returned to Tonin Casa, the contract will be considered terminated and the purchase order cancelled pursuant to art. 1456 of the Italian Civil Code. Tonin Casa will refund the amount paid by the user, net of the costs of the unsuccessful product delivery as well as the return costs and storage costs. The termination of the contract and the refund amount will be communicated to the user via e-mail. The refund amount will be credited to the payment method used by the user for the purchase.

Delivery is considered completed when the product is made available to the user at the address specified in the order form.

The risk of loss or damage to the purchased product rests with Tonin Casa until the product is delivered by the carrier to the purchasing user or to anyone who accepts delivery on behalf of the purchasing user. In the event that the packaging shows evident signs of tampering or alteration, the user must report it at the time of delivery by signing the appropriate Proof of Delivery (POD) document provided by the courier. In the event of failure to report as indicated above, the customer cannot take action against Tonin Casa, which is not responsible for failure to communicate by signing with reservation.

Processing times are 6-8 weeks and delivery is only in Italy; costs depend on the total value of the order:

If there are multiple items in the cart, the surcharge for floor delivery is applied only once and is determined by the weight range of the heaviest item. All other items in the same order are delivered at the same time at no additional cost.

Return Policy

Pursuant to Legislative Decree 206/2005 for “contracts negotiated away from business premises”, in case of dissatisfaction with the purchase made, the Consumer may exercise the right of withdrawal within 14 days of receipt of the goods, using the online procedure within the Personal Area of our website and await confirmation from our team.

Tonin Casa will indicate the courier, the date and time of collection for the return. The shipping of returned products carried out with the courier indicated by Tonin Casa will be free of charge. If the returned product is sent back using a different courier, all shipping costs will be borne by the customer/user.

The product must be returned in an intact state (e.g., products must be clean, free from scratches, damage or dents, abrasions). Products must be returned in their original packaging with the accessories, components and illustrative materials contained in the original packaging. Otherwise, pursuant to art. 57, paragraph II, of the Consumer Code, the user is responsible for the decrease in value of the products resulting from handling the products in a way other than what is necessary to establish the nature, characteristics and functioning of the goods. In this case, Tonin Casa reserves the right to ask the user for reimbursement of the observed decrease in value.

The return of the goods following the exercise of the right of withdrawal must be made to the following address:

Tonin Casa
Via Guglielmo Marconi 37, 35010
San Pietro in Gu (PD), Italy.

For any further information please contact shop.ordini@tonincasa.it.

For the exercise of the right of withdrawal, it is not required that the goods to be returned be insured against theft and accidental damage from transport. However, since the risk inherent in the return of the goods rests with the buyer, Tonin Casa invites the buyer who intends to exercise the right of withdrawal to insure, at their own expense, the shipment for the value indicated in the purchase order confirmation email.

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded in cases where the sale concerns products custom-made or personalized or which by their nature cannot be returned or risk deteriorating or altering rapidly, or sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.

How to make a return

You just need to access your Personal Area with the same email you used to place the order, go to the Orders section, select the order to return and click on the button to request a return, indicating, in the appropriate section, the reason and the items to be returned. You will soon be contacted by our Customer Service team to authorize the return (subject to photographs).

Once the return has been authorized by our team, you can proceed with shipping the goods with the courier of your choice. The return should be sent to Tonin Casa, Via Guglielmo Marconi 37, 35010 - San Pietro in Gu (PD), Italy.

Refunds

When will I receive my refund?

In accordance with art. 56, paragraph 3 of the Consumer Code, only after the return of the product, which must never have been used by the purchasing user, Tonin Casa will proceed as soon as possible, and in any case no later than 14 days from the receipt of the goods, to refund the user. The refund amount will be credited to the same payment method used for the purchase. Please note that refund times may vary depending on the different payment methods.

The refund will be free of charge and will only include the amount of the product or items being returned in the case of a partial return, while it will include the amount of the products and the initial shipping costs in the case of a total return of the order.